Welcome to our FAQ page, partner. We’ve rounded up answers to the most common questions about our premium western wear, shipping policies, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
About Our Products
What types of clothing does West Wear Man Store offer?
We specialize in rugged-yet-refined western wear for the modern man on the move. Our collection includes:
- Premium Jeans built for durability and comfort
- Long-Sleeve Shirts that blend authentic western style with contemporary fit
- Classic Polo Shirts for versatile wear
- Short-Sleeve Shirts perfect for warmer days
- Essential T-Shirts with that distinctive western flair
What makes your western wear different from other brands?
Our apparel is crafted for men who demand both rugged durability and modern comfort. We combine authentic western aesthetics with premium fabrics that move with you—whether you’re at the office, on the trail, or meeting friends downtown.
Shipping & Delivery
Where do you ship from and how long does processing take?
All orders are processed within 1-2 business days by our team in Walpole, US (379 Ferguson Street, Walpole, US 02081).
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Delivered in 10-15 business days via DHL or FedEx with tracking and insurance.
- Free Shipping: For orders $50+, delivered in 15-25 business days via EMS.
Pro Tip: Combine items to reach the $50 threshold and maximize your value!
Do you ship internationally?
Yes! We ship worldwide to confident men who appreciate authentic western style. However, we currently cannot ship to certain parts of Asia and some remote locations.
How can I track my order?
Both shipping methods include tracking. You’ll receive a tracking number via email once your order ships. For Standard Shipping via DHL/FedEx, you can track directly on their websites. For Free Shipping via EMS, use the EMS tracking system.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery if your gear doesn’t fit right or meet your expectations. Because we believe in our products as much as you believe in looking your best.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions—no bull, just straightforward service.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Payments & Security
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence at West Wear Man Store.
Do you store my credit card information?
No, we never store your full credit card details. For your security, all payments are processed through our secure payment gateway.
Account & Customer Service
How do I contact customer service?
Our team is ready to help at [email protected]. We’re committed to making your West Wear experience as smooth as our premium fabrics.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password securely.
Now that you know the details, why not explore our collection of rugged-yet-refined western wear? Shop now and experience the West Wear difference.