Howdy partner! At West Wear Man Store, we want you to be completely satisfied with your premium western wear. Just as we stand behind the quality of our jeans and shirts, we stand behind our hassle-free returns policy.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be unworn, unwashed, and in their original condition with tags attached. Like a good pair of broken-in jeans, we aim to make this process comfortable for you.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items (clearly marked at purchase)
  • Personalized or custom-made western wear
  • Items without original tags or packaging

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Submit Your Request: Email us at [email protected] within 15 days of receiving your order using our return request template below.
  2. Wait for Approval: Our customer service team will review your request within 2 business days and send you a Return Authorization Number (RAN) and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your packing slip.
  4. Ship Your Return: Mail your package to our returns center at:
    West Wear Man Returns
    379 Ferguson Street
    Walpole, US 02081

    We recommend using a trackable shipping method as you’re responsible for return shipping costs.

  5. Receive Your Refund/Exchange: Once we receive and inspect your items, we’ll process your refund or ship your exchange within 5 business days.

Refund Information

When your return is approved:

  • Timing: Refunds are processed within 5 business days after we receive your return. Depending on your payment method, it may take 3-10 business days for the refund to appear in your account.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Original shipping fees are non-refundable.
  • Exchanges: If the exchange item is of higher value, you’ll need to pay the difference. If it’s of lower value, we’ll refund the difference.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear West Wear Man Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) for return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • Preferred exchange item (if applicable): [Product Name, Size, Color]

Please let me know the next steps. I’ve reviewed the return policy and confirm the items are unworn with original tags attached.

Best regards,
[Your Full Name] [Your Contact Information]

International Returns

For our partners outside the U.S., please note:

  • You’re responsible for return shipping costs and any customs fees
  • Returns must be sent via trackable mail (DHL, FedEx, or EMS)
  • Refunds will be issued in USD and may be subject to currency fluctuations

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement.